Here are a few of the frequently asked questions with quick answers. For more detailed questions & explanations please visit our Store Policy section.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US /UK & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing / shipping.
Q. How long will it take for my items to arrive?
A. It will usually take 10-14 business days for all orders to arrive. Shipping time vary from product-to-product; based on demand and shipping location.
Within US & UK shipping 3-5 days.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-3 business days. Details here
Q. Where can I place an order from?
A. You can place an order from any country, but we ship to listed countries only via USPS.
Q. Is shipping really FREE?A. Yes, We have Free Shipping over $10-25. Please check Offer section for most updated fees/ free shipping conditions.
Q. Where is you company located?
A. We have offices in Switzerland & Oregon. Supply warehouses in: USA & UK. High-Quality vendor contacts in: China. About Us
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please check your e-mail.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to [email protected]
Q. How can I pay?
A. We accept all Major Cards via Paypal. Payment is authorized by PayPal Only.
Q. Is Checkout on this site safe and secure?
A. We use 128 bit Comodo SSL encryption for website content & 256bit SSL encryption for payment processing. Our payment gateway is handled by PayPal. We keep no customer card records. Payment is securely processed by PayPal.
Q. If I enter my email address will you sell my information?
Q. Will I (the customer) have to pay customs?
A. It is sole responsibility of customer to pay customs duty during delivery if asked. For most countries you will not have to pay customs since the item costs are well below custom threshold limit but it depends where are you located & your local tax/customs policy. Please read the Customs guide here. We will declare equal or lower price in the parcel than you had paid to minimize customs tax if at all any.